Communication - constructive and solution-oriented

Zielsetzung / Objectifs

Knowledge
participants know:
- verbal, non-verbal and para-verbal communication and their use in the professional context
- communication in different contexts (e.g. with colleagues, parents, directors)
- coping with resistance and objections
- dealing with "difficult" people
- meta-communication and its benefits
- communication in challenging situations
- communication of difficult decisions
- how to convince others more easily
- how to give feedback in a calm and considered manner
- active listening for advanced learners
- practical hints and ideas for your own communication situations.

Skills
Participants are able to:
- deal with challenging (communication) situations
- deal with objections and resistance
- adapt their communication
- convince
- communicate difficult decisions
- give feedback in a calm and considered manner
- listen actively
- develop together solutions for challenging (communication)situations.

Attitude
Participants will:
- exchange openly
- reflect their own behaviour and role
- develop together solutions
- can apply the newly acquired knowledge directly.

Inhalt / Contenu

This seminar focuses on communication and its different facets. You will learn more about communication in different contexts and with different target groups. Moreover, we will have a closer look at communication situations that you perceive as difficult and how you can deal with them. One focus is on giving feedback to different target groups. Short theoretical inputs are combined with practical exercises.

*** Participants must be ready to being recorded on camera for the purposes of exercises. ***

Arbeitsformen / Approche méthodologique

- reflection
- exchange (in small groups and with all)
- short theoretical inputs
- simulations

Referent, Referentin / Formateur, formatrice

Miriam Rebecca Konzelmann, Psychologist, Coach, HR and Organizational Developer

Remarques / Anmerkung

The MS Teams training requires a Microsoft Teams connection, a microphone and a camera to attend the course (PC or laptop, no iPad or smartphone). You will be added to your group in Teams one working day before the first session. If possible, please connect to MS Teams 5 minutes before the webinar starts.