How to communicate effectively in an international multi-cultural environment

Kontext / Contexte

Luxembourg has a unique international, cultural and language setting. When communicating with pupils, parents or peers, teachers and educational staff often find themselves with dealing with cultural challenges and potential language barriers. This workshop aims to address these challenges and overcome potential misconceptions. Participants can use the skills from this workshop not only in their professional but also their personal day-to-day.

Zielsetzung / Objectifs

Knowledge
The participants will know:
- how to distinguish between cultural differences in communication (high context versus high content, language patterns, power distance etc.)
- how to overcome language barriers by actively mirroring
- how to apply de-escalation strategies.

Know-how
The participants will be able to:
- broaden their "communication" horizon
- understand a variety of aspects in the context of international communication
- apply different communication techniques.

Posture
The participants will reflect on what cultural differences in communication are and how to embrace them.

Inhalt / Contenu

- International differences in communication
- feedback and communication basics (post-Covid)
- feedback and cultural differences
- techniques of mirroring
- effective de-escalation strategies.

Arbeitsformen / Approche méthodologique

An interactive workshop with a lot of practical tips and tricks, some role play and peer-to-peer coaching.

Referent, Referentin / Formateur, formatrice

Nathalie Schmit, certified NLP Mastercoach and Trainer